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When patients are counting on you, you can count on us.

Epredia Service – Uptime, all the time.

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*Instrumentation not to scale.

Protect Patient Care. Protect Your Investment.

Timely, accurate test results are a hallmark of quality patient care. A single instrument out of action can bring an entire laboratory to a standstill. With access to Epredia’s global network of factory-trained, approved technicians, as well as phone support from our in-house team of Technical Support Representatives, you are free to focus on lifesaving work you do every day

Service Plans

With all of our service plans, our Field Service Team will execute all recommended service at proper intervals, including the replacement of OEM approved parts and comprehensive list of checks according to factory specifications. Each plan offers different levels of benefits to meet the demands of your laboratory.

*Service Plans and offerings may vary by region and distributor network


The most complete and comprehensive coverage for your instrument, this plan is a complete solution.


A robust coverage plan ideal for laboratories with moderate throughput needs at a great value.


Affordable baseline protection for budget-sensitive customers.

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Compare now and determine the right plan for you.

Extend Equipment life with Preventative Maintenance Contracts

An investment in an Epredia Preventative Maintenance Contract is a simple, cost-effective way to reduce the chance of downtime. Preventative Maintenance can identify problems before they become serious, expensive issues with unexpected downtime.

Our Service Team will execute all recommended service, utilizing exclusively OEM parts at the proper intervals. They will thoroughly inspect your Epredia instrument and perform any needed maintenance or repairs. Learn more about what is included in your instruments preventative maintenance service.

Sectioning Instruments

Microtomes from Epredia are designed to be precise and stable, helping to yield superior sectioning results for even the most difficult-to-cut paraffin sections.

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PrintMate cassette printer

Streamlining your labeling process with the Epredia PrintMate AS™ cassette printer offers a clean print and a lean workflow process

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Tissue Processor

Tissue processing™ is the foundation for producing reliable results in the Histology laboratory.

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SlideMate Pro Slide Printer

SlideMate Pro™ thermal transfer microscope slide printer from Epredia is a smart solution with flexible configuration options to match your laboratory’s needs

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Additional Service Offerings

Applications Solutions

Applications Solutions

Our Field Laboratory Application Specialists are ASCP certified in histology and are available to provide a level of troubleshooting expertise that is based upon a combination of real laboratory experience and industry experience. They can assist onsite with De-Installation and re-installation of instruments for site moves, join onsite or remotely to optimize protocols or procedures when using Epredia instruments or consumables.

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Software Configuration

Our certified trained technicians provide software configuration solutions for your Lab which include LIS change requiring software configuration, LIS connections for Instrumentation and can perform these on-site or remotely, whatever is your preferred method.

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User Training

Our Field Laboratory Applications Specialists are available for comprehensive customer site training on a wide variety of Epredia laboratory equipment and related software applications.

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Technical Support

Our in-house Technical, Software, and Application Support representatives are available to any customer for direct, live assistance. Our representatives are rigorously trained to troubleshoot instrument issues, provide assistance, and answer general questions to factory standards. This ensures you receive the support you need for the instruments you use.

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Billable Service

On-Demand, pay-per-visit service executed by our factory trained Field Technicians, equipped with OEM replacement parts and most current knowledge of instrumentation updates.

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TotalCare Plans

Available on specific instruments, when you purchase the TotalCare plan and you receive our high quality instrument, consumables that have been designed specifically for use on Epredia equipment to ensure optimal performance, and a service plan to protect your investment at a discounted rate.

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VNC Remote

Virtual Network Computing available on Revos Tissue Processor allows the laboratories’ user interface to be viewed and interacted with remotely via a virtual connection. This remote access to the instrument allows our certified, trained field service technicians to quickly identify the problem and promptly get you back to uptime.

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Swap Contract

Swap your SlideMate Pro or SlideMate AS needing repair for a refurbished replacement unit at no cost through Epredia’s Swap Contract service. Instruments are verified through our certified trained Technical Support Techinicians and will be owned by you moving forward. Contract does not cover any item considered an accessory. Epredia, finding ways to keep you in uptime, all the time. Check with our customer service team if this is available in your region.

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Don’t let your lab come to a standstill.
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Our trained support team includes technical, software, and laboratory applications professionals who are dedicated to solving your problems quickly in order to provide lasting solutions.


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