When patients are counting on you, you can count on us.
Instrument Service from Epredia
Protect Patient Care. Protect Your Investment.
Timely, accurate test results are a hallmark of quality patient care. A single instrument out of action can bring an entire laboratory to a standstill. With access to Epredia’s global network of factory-trained, approved technicians, as well as phone support from our in-house team of Technical Support Representatives, you are free to focus on lifesaving work you do every day
Service Plans
With all of our service plans, our Field Service Team will execute all recommended service at proper intervals, including the replacement of OEM approved parts and comprehensive list of checks according to factory specifications. Each plan offers different levels of benefits to meet the demands of your laboratory.
*Service Plans and offerings may vary by region and distributor network
Service Plans Overview
From safety tests to calibration and cleaning – see what is included in our robust Preventative Maintenance services by instrument product group
Select an instrument to see service checklist
Other Service Offerings
Billable Service (Time & Materials)
On-Demand, pay-per-visit service executed by our factory trained Field Technicians, equipped with OEM replacement parts and most current knowledge of instrumentation updates
Training & On-site Applications Support
An industry exclusive offer by Epredia, our Field Laboratory Applications Specialists are available for installation and comprehensive customer site training for a wide variety of Epredia laboratory equipment and related software applications.
FREE Technical Support
Our FREE in-house Technical Support Representatives are available to any customer for direct, live assistance. Our representatives are rigorously trained to troubleshoot instrument issues, provide assistance, and answer general questions to factory standards. This ensures you receive the support you need for the instruments you use.
Software Configuration and Applications Solutions
- De-installation and re-installation for site moves
- LIS change requiring software configuration
- Instrument applicable template setup to streamline workflow
- Build protocols, parsers, templates, and LIS connections for Instrumentation
- Application Support - training and documentation (IQOQ)
- PC Upgrades
