When patients are counting on you, you can count on us.
Epredia Service – Uptime, all the time.
*Instrumentation not to scale.
Extend Equipment life with Preventative Maintenance Contracts
An investment in an Epredia Preventative Maintenance Contract is a simple, cost-effective way to reduce the chance of downtime. Preventative Maintenance can identify problems before they become serious, expensive issues with unexpected downtime.
Our Service Team will execute all recommended service, utilizing exclusively OEM parts at the proper intervals. They will thoroughly inspect your Epredia instrument and perform any needed maintenance or repairs. Learn more about what is included in your instruments preventative maintenance service.
Microtomes from Epredia are designed to be precise and stable, helping to yield superior sectioning results for even the most difficult-to-cut paraffin sections.Download the Flyer
PrintMate cassette printer
Streamlining your labeling process with the Epredia PrintMate AS™ cassette printer offers a clean print and a lean workflow processDownload the Flyer
Tissue processing™ is the foundation for producing reliable results in the Histology laboratory.Download the Flyer
SlideMate Pro Slide Printer
SlideMate Pro™ thermal transfer microscope slide printer from Epredia is a smart solution with flexible configuration options to match your laboratory’s needsDownload the Flyer
“I truly enjoy working with everyone I’ve encountered at Epredia! All have been easy to approach, professional, friendly and have provided excellent customer service. From anyone I’ve talked to in technical support to the field engineers, contracts and customer service, they really know their stuff. It has been a top notch experience getting questions answered and issues resolved quickly.”
Cook County Medical Examiner’s Office
Additional Service Offerings
Our Field Laboratory Application Specialists are ASCP certified in histology and are available to provide a level of … troubleshooting expertise that is based upon a combination of real laboratory experience and industry experience. They can assist onsite with De-Installation and re-installation of instruments for site moves, join onsite or remotely to optimize protocols or procedures when using Epredia instruments or consumables.
Our certified trained technicians provide software configuration solutions for your Lab which include LIS change … requiring software configuration, LIS connections for Instrumentation and can perform these on-site or remotely, whatever is your preferred method.
Our Field Laboratory Applications Specialists are available for comprehensive customer site training on a wide … variety of Epredia laboratory equipment and related software applications.
Our in-house Technical, Software, and Application Support representatives are available to any customer for direct, live assistance. … Our representatives are rigorously trained to troubleshoot instrument issues, provide assistance, and answer general questions to factory standards. This ensures you receive the support you need for the instruments you use.
On-Demand, pay-per-visit service executed by our factory trained Field Technicians, equipped with OEM replacement parts … and most current knowledge of instrumentation updates.
Available on specific instruments, when you purchase the TotalCare plan and you receive our high quality … instrument, consumables that have been designed specifically for use on Epredia equipment to ensure optimal performance, and a service plan to protect your investment at a discounted rate.
Virtual Network Computing available on Revos Tissue Processor allows the laboratories’ user interface … to be viewed and interacted with remotely via a virtual connection. This remote access to the instrument allows our certified, trained field service technicians to quickly identify the problem and promptly get you back to uptime.
Swap your SlideMate Pro or SlideMate AS needing repair for a refurbished replacement unit at no cost through Epredia’s … Swap Contract service. Instruments are verified through our certified trained Technical Support Techinicians and will be owned by you moving forward. Contract does not cover any item considered an accessory. Epredia, finding ways to keep you in uptime, all the time. Check with our customer service team if this is available in your region.