When patients are counting on you, you can count on us.
Epredia Service – Uptime, all the time.
*Instrumentation not to scale.
Protect Patient Care. Protect Your Investment.
Timely, accurate test results are a hallmark of quality patient care. A single instrument out of action can bring an entire laboratory to a standstill. With access to Epredia’s global network of factory-trained, approved technicians, as well as phone support from our in-house team of Technical Support Representatives, you are free to focus on lifesaving work you do every day
Service Plans
With all of our service plans, our Field Service Team will execute all recommended service at proper intervals, including the replacement of OEM approved parts and comprehensive list of checks according to factory specifications. Each plan offers different levels of benefits to meet the demands of your laboratory.
*Service Plans and offerings may vary by region and distributor network
Gold
The most complete and comprehensive coverage for your instrument, this plan is a complete solution.
Silver
A robust coverage plan ideal for laboratories with moderate throughput needs at a great value.
Bronze
Affordable baseline protection for budget-sensitive customers.
Compare now and determine the right plan for you.
Extend Equipment life with Preventative Maintenance Contracts
An investment in an Epredia Preventative Maintenance Contract is a simple, cost-effective way to reduce the chance of downtime. Preventative Maintenance can identify problems before they become serious, expensive issues with unexpected downtime.
Our Service Team will execute all recommended service, utilizing exclusively OEM parts at the proper intervals. They will thoroughly inspect your Epredia instrument and perform any needed maintenance or repairs. Learn more about what is included in your instruments preventative maintenance service.
Sectioning Instruments
Microtomes from Epredia are designed to be precise and stable, helping to yield superior sectioning results for even the most difficult-to-cut paraffin sections.
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PrintMate cassette printer
Streamlining your labeling process with the Epredia PrintMate AS™ cassette printer offers a clean print and a lean workflow process
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Tissue Processor
Tissue processing™ is the foundation for producing reliable results in the Histology laboratory.
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SlideMate Pro Slide Printer
SlideMate Pro™ thermal transfer microscope slide printer from Epredia is a smart solution with flexible configuration options to match your laboratory’s needs
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Hear What Our Customers Are Saying
“I truly enjoy working with everyone I’ve encountered at Epredia! All have been easy to approach, professional, friendly and have provided excellent customer service. From anyone I’ve talked to in technical support to the field engineers, contracts and customer service, they really know their stuff. It has been a top notch experience getting questions answered and issues resolved quickly.”
Peter Socki
Cook County Medical Examiner’s Office
“Most important improvement: Not one thing-I am continually impressed with the phone support I receive and my service tech was friendly professional and so efficient. You really have the best people working for you in all areas that I’ve had the pleasure to deal with. Thank you for being such an excellent company!!”
“As always, our field service representative is professional, very timely, and a huge pleasure to work with. We definitely would not be able to incorporate the number of 3dhistech scanners we have into our processes if he was not our service engineer. Thank you!”
“Technical support is very knowledgeable and helpful. EXCELLENT service!”
“Most important improvement: Absolutely nothing! Tech support honestly made my day.”
“The Epredia team has been very helpful starting with choosing which instrument would fit our needs to post install services. All of the staff are very professional, helpful, and accommodating. They respond to our needs promptly and make sure that we have everything we need to provide the best service possible to our customers.”
“The applications team was fantastic and very thorough in my training. I love my new Vega cassette printer and Sorter!!”
Additional Service Offerings
Applications Solutions
Our Field Laboratory Application Specialists are ASCP certified in histology and are available to provide a level of … troubleshooting expertise that is based upon a combination of real laboratory experience and industry experience. They can assist onsite with De-Installation and re-installation of instruments for site moves, join onsite or remotely to optimize protocols or procedures when using Epredia instruments or consumables.
Software Configuration
Our certified trained technicians provide software configuration solutions for your Lab which include LIS change … requiring software configuration, LIS connections for Instrumentation and can perform these on-site or remotely, whatever is your preferred method.
User Training
Our Field Laboratory Applications Specialists are available for comprehensive customer site training on a wide … variety of Epredia laboratory equipment and related software applications.
Technical Support
Our in-house Technical, Software, and Application Support representatives are available to any customer for direct, live assistance. … Our representatives are rigorously trained to troubleshoot instrument issues, provide assistance, and answer general questions to factory standards. This ensures you receive the support you need for the instruments you use.
Billable Service
On-Demand, pay-per-visit service executed by our factory trained Field Technicians, equipped with OEM replacement parts … and most current knowledge of instrumentation updates.
TotalCare Plans
Available on specific instruments, when you purchase the TotalCare plan and you receive our high quality … instrument, consumables that have been designed specifically for use on Epredia equipment to ensure optimal performance, and a service plan to protect your investment at a discounted rate.
VNC Remote
Virtual Network Computing available on Revos Tissue Processor allows the laboratories’ user interface … to be viewed and interacted with remotely via a virtual connection. This remote access to the instrument allows our certified, trained field service technicians to quickly identify the problem and promptly get you back to uptime.
Swap Contract
Swap your SlideMate Pro or SlideMate AS needing repair for a refurbished replacement unit at no cost through Epredia’s … Swap Contract service. Instruments are verified through our certified trained Technical Support Techinicians and will be owned by you moving forward. Contract does not cover any item considered an accessory. Epredia, finding ways to keep you in uptime, all the time. Check with our customer service team if this is available in your region.
