Contact & Resources
Contact UsYou Have Questions, We Have Answers
Our trained support team includes technical, software, and laboratory applications professionals who are dedicated to solving your problems quickly in order to provide lasting solutions. We understand patient care depends on our equipment functioning at its best – we are here to help.
How can our products serve your specific needs?
Laboratory Applications Specialists provide comprehensive application support for Epredia Anatomical Pathology instruments and consumable products.
- Assist with optimizing protocols or procedures when using Epredia instruments or consumables
- Provide a level of troubleshooting expertise that is based upon a combination of real laboratory experience and industry experience
- Department members are ASCP certified in histology and hold a variety of educational degrees
Using your instruments to their maximum potential
Field Laboratory Applications Specialists are available for installation and comprehensive customer-site training for a wide variety of Epredia laboratory equipment and related software applications.
Troubleshooting your Epredia instrument
Our in-house Technical and Software Support Representatives go through rigorous factory training to troubleshoot instrument issues, provide assistance, and answer general questions. This ensures you receive the support you need for the instruments you use.
Service When and Where You Need it Most
We come to you
Should your instrument need service, we will send one of our factory-trained Field Service Engineers directly to your facility as soon as possible. Have confidence your instrument will be repaired in a timely manner and perform to your satisfaction.
- National coverage through a network of Epredia Field Service Engineers
- Our Engineers are factory trained and certified. They ensure that all necessary updates and preventative procedures are carried out correctly, keeping your instrumentation up to date.
- We ensure only genuine factory replacement parts are used to repair your instrument
Our instruments come with a comprehensive parts and labor warranty (one full year for a new instrument).
Service Administration (Europe)
| UK |
Tel: +44 (0) 203 048 38 06 Email: moc.nullaiderpe%%%%ku.nullecivres Download UK Contact Sheet |
| Germany |
Tel: +49 (0) 610 3599 6795 Email: moc.nullaiderpe%%%%ed.nullecivres Download German Contact Sheet |
| Italy |
Tel: +39 020 0702168 Email: moc.nullaiderpe%%%%ailati.nullecivres Download Italian Contact Sheet |
| BeNeLux |
Netherlands Tel: +31 (0) 76 799 6028 Belgium / Luxembourg Tel: +32 (0) 800 260 57 Email: moc.nullaiderpe%%%%lnb.nullecivres Download Dutch Contact Sheet Download French Contact Sheet |
| UK |
|
Tel: +44 (0) 203 048 38 06 Email: moc.nullaiderpe%%%%ku.nullecivres |
| Germany |
|
Tel: +49 (0) 610 3599 6795 Email: moc.nullaiderpe%%%%ed.nullecivres |
| Italy |
|
Tel: +39 020 0702168 moc.nullaiderpe%%%%ailati.nullecivres |
| BeNeLux |
|
Netherlands Tel: +31 (0) 76 799 6028 Belgium / Luxembourg Tel: +32 (0) 800 260 57 Email: moc.nullaiderpe%%%%lnb.nullecivres |
Direct Technical and
Application Support (Europe*)
| Direct Technical Support Europe |
Email: moc.nullaiderpe%%%%nrocnur.nullpa.null |
| Direct Technical Support Italy |
Email: moc.nullaiderpe%%%%TI_ |
| Direct Technical Support Europe |
|
Email: moc.nullaiderpe%%%%nrocnur.nullpa.null |
| Direct Technical Support Italy |
|
Email: moc.nullaiderpe%%%%TI_ |
*UK, Germany, Belgium, Netherlands, Luxembourg only. For all other EMEA regions please contact your local Epredia distribution partner
Technical Support (APAC*)
| China |
Tel: +86 400-101-8068 Fax: +86 021 58307022 Email: moc.nullaiderpe%%%% |
| Hong Kong |
Tel: +852 3168 8668 Fax: +852 3168 8832 Email: moc.nullaiderpe%%%% |
| Japan |
Tel: +81-120-878-279 Fax: +81-89-966-1268 Email: moc.nulldhchp.nulllm%%%% |
| China |
|
Tel: +86 400-101-8068 Fax: +86 021 58307022 Email: moc.nullaiderpe%%%% |
| Hong Kong |
|
Tel: +852 3168 8668 Fax: +852 3168 8832 Email: moc.nullaiderpe%%%% |
| Japan |
|
Tel: +81-120-878-279 Fax: +81-89-966-1268 Email: moc.nulldhchp.nulllm%%%% |
*China, Hong Kong and Japan only. For all other APAC regions, please contact your local Epredia distribution partner
Dedicated to your workflow
If there is a situation in which we cannot complete service at your facility, we will arrange to have your instrument evaluated at a depot repair facility. Service will be completed by our in-house Engineers who are subject matter experts, ensuring that your instrument will be returned to your laboratory as quickly as possible.
Direct Technical Support (N. America)
| Direct Technical Support | (800) 522-7270 – Option 2 |
| Technical Phone and Email Support by Product Group |
Secondary Phone Options: - Option 1 Tissue processing†, embedding centers - Option 2 Microtomes, cryostats - Option 3 PrintMate, SlideMate, Laser cassette printers, LabWriter, Gateway Software, software support for labeling and tracking - Option 4 Stainers, Gemini, ClearVue, Linistar, coverslippers, all other equipment - Option 5 P250, P1000, TMA, GTMA Email: moc.nullaiderpe%%%%rema.null |
| Hours of Operation, Excluding US Holidays: |
Monday through Friday, 8 a.m. – 5 p.m. EST |
| Direct Technical Support |
| (800) 522-7270 – Option 2 |
| Technical Phone and Email Support by Product Group |
|
Secondary Phone Options: - Option 1 Tissue processing†, embedding centers - Option 2 Microtomes, cryostats - Option 3 PrintMate, SlideMate, Laser cassette printers, LabWriter, Gateway Software, software support for labeling and tracking - Option 4 Stainers, Gemini, ClearVue, Linistar, coverslippers, all other equipment - Option 5 P250, P1000, TMA, GTMA Email: moc.nullaiderpe%%%%rema.null |
| Hours of Operation, Excluding US Holidays: |
|
Monday through Friday, 8 a.m. – 5 p.m. EST |
Direct Application Support (N. America)
| Direct Application Support | (800) 522-7270 – Option 3 |
| Application Phone Support by Product Group |
Secondary Phone Options: - Option 1 Consumable and Instrument applications - Option 2 Digital Pathology - Option 3 IHC Support |
| Hours of Operation, Excluding US Holidays: |
Monday through Friday, 8 a.m. – 5 p.m. EST |
| Direct Application Support |
| (800) 522-7270 – Option 3 |
| Application Phone Support by Product Group |
|
Secondary Phone Options: - Option 1 Consumable and Instrument applications - Option 2 Digital Pathology - Option 3 IHC Support |
| Hours of Operation, Excluding US Holidays: |
|
Monday through Friday, 8 a.m. – 5 p.m. EST |
†We offer on-call support after hours for technical emergencies that involve tissue at risk.
Support For Your Immunohistochemistry Instruments
IHC Support
| To contact the IHC Technical Support: | (800) 522-7270 *N America Only – Option 3, Option 3 |
| Email: | moc.nullaiderpe%%%%stnegaer.nullbal |
| Hours of Operation, Excluding US Holidays: |
Monday through Friday, 8 a.m. – 5 p.m. EST |
| To contact the IHC Technical Support: |
| (800) 522-7270 *N America Only – Option 3, Option 3 |
| Email: |
| moc.nullaiderpe%%%%stnegaer.nullbal |
| Hours of Operation, Excluding US Holidays: |
|
Monday through Friday, 8 a.m. – 5 p.m. EST |
What assistance is provided to me regarding my Immunohistochemistry (IHC) instruments?
Your diagnosis is crucial and you depend on your equipment functioning at its best. We have a dedicated team of professionals on call, supported by a team of pathologists, IHC experts, Field Applications Specialists, and Field Service Engineers to assist with your IHC-related inquiries.
- Provide effective troubleshooting and timely issue resolution for Epredia IHC instrumentation and consumable products
- Assist with selection of antibodies, detection systems and protocol optimization
- Provide high-level support based upon access to specific product history records, including Quality Control (QC) data and pathologist reviews
Please call our IHC Applications Specialists for:
- IHC reagent troubleshooting and technical tips
- Autostainer troubleshooting, preventative maintenance and service requests
- IHC protocol assistance
- Technical product information
Do Business with a Partner You Can Rely On
How can I learn more about Epredia Anatomical Pathology products?
When you call into our Customer Care Department, your call will be answered by a live person – world-class response by highly trained Customer Care Service Representatives who are passionate about your business!
Our team services the following Epredia Anatomical Pathology products:
- Richard-Allan Scientific™
- Shandon™
- Microm™
- R.A. Lamb™
- IHC LabVision™
Orders and Order Status (N. America)
| Call-in Orders and Order Status: |
(800) 522-7270 – Option 1 |
| Hours of Operation, Excluding US Holidays: |
Monday through Friday, 8 a.m. – 5 p.m. EST |
| Faxing Your Purchase Order? |
Toll free fax: (877) 815-2608 |
| Emailing Your Purchase Order? |
moc.nullaiderpe%%%% |
| Call-in Orders and Order Status: |
|
(800) 522-7270 – Option 1 |
| Hours of Operation, Excluding US Holidays: |
|
Monday through Friday, 8 a.m. – 5 p.m. EST |
| Faxing Your Purchase Order? |
|
Toll free fax: (877) 815-2608 |
| Emailing Your Purchase Order? |
|
moc.nullaiderpe%%%% |
Orders and Order Status
Europe, Middle East, and Africa (EMEA*)
| Customer Service Germany |
Tel: +49 (0) 214 5068 0026 Email: moc.nullaiderpe%%%%ed.nullselas Download German Contact Sheet |
|
Customer Service UK |
Tel: +44 (0) 1928 628 350 Email: moc.nullaiderpe%%%%ku.nullselas Download UK Contact Sheet |
| Customer Service Italy |
Tel: +39 020 0702168 Email: moc.nullaiderpe%%%%ailati.nullselas Download Italian Contact Sheet |
| Customer Service BeNeLux |
Tel Belgium/Luxembourg: +32 (0) 800 260 57 Tel Netherlands: +31 (0) 76 799 6068 Email: moc.nullaiderpe%%%%lnb.nullselas Download Dutch Contact Sheet Download French Contact Sheet |
| Partners |
+31 (0) 76 799 6067 moc.nullaiderpe%%%%aeme.nullselas.nullrentrap |
| Customer Service Germany |
|
Tel: +49 (0) 214 5068 0026 Email: moc.nullaiderpe%%%%ed.nullselas |
|
Customer Service UK |
|
Tel: +44 (0) 1928 628 350 Email: moc.nullaiderpe%%%%ku.nullselas |
| Customer Service Italy |
|
Tel: +39 020 0702168 Email: moc.nullaiderpe%%%%ailati.nullselas |
| Customer Service BeNeLux |
|
Tel Belgium/Luxembourg: +32 (0) 800 260 57 Tel Netherlands: +31 (0) 76 799 6068 Email: moc.nullaiderpe%%%%lnb.nullselas |
| Partners |
|
+31 (0) 76 799 6067 moc.nullaiderpe%%%%aeme.nullselas.nullrentrap |
*UK, Germany, Belgium, Netherlands, Luxembourg only. For all other EMEA regions please contact your local Epredia distribution partner
*Orders and Order Status
Hong Kong and Japan (APAC*)
| Customer Service China |
Tel: +86 021 58307022 Fax: +86 021 58307022 Email: moc.nullaiderpe%%%%nc.nullselas-pe |
| Customer Service Hong Kong |
Tel: +852 3168 8668 Fax: +852 3168 8832 Email: moc.nullaiderpe%%%%kh.nullselas-pe |
| Customer Service Japan |
Tel: +81-120-878-279 Fax: +81-89-966-1268 Email: moc.nulldhchp.nulllm%%%%aiderpe_yrtne_redro-gw |
| Customer Service China |
|
Tel: +86 021 58307022 Fax: +86 021 58307022 Email: moc.nullaiderpe%%%%nc.nullselas-pe |
| Customer Service Hong Kong |
|
Tel: +852 3168 8668 Fax: +852 3168 8832 Email: moc.nullaiderpe%%%%kh.nullselas-pe |
| Customer Service Japan |
|
Tel: +81-120-878-279 Fax: +81-89-966-1268 Email: moc.nulldhchp.nulllm%%%%aiderpe_yrtne_redro-gw |
*China, Hong Kong and Japan only. For all other APAC regions, please contact your local Epredia distribution partner
I’m ready to place an order
We know that your time is valuable and you want to do business with a partner you can rely on. Contact your local Epredia Sales Representative or call our Customer Care team to start your order today.
Do you have items that you order the same quantity of on a weekly or monthly basis?
Standing orders are easy to set up and save you time. Ask your Customer Care professional today!
Can I fax or email my order?
Faxed or emailed orders are entered into our ordering system within eight business hours of receipt. For order accuracy and improved billing, please validate your purchase order for:
- Accurate “ship to” and “bill to” addresses
- Your contact information, including fax and phone numbers and email address
- Special shipping and handling instructions
- Auto confirmation through email
- Payment terms of Net 30
-
Vendor information:
- Epredia
4481 Campus Drive
Kalamazoo, MI 49008 - OR
- Remit to:
98194 Collection Ctr. Drive
Chicago, IL 60693
- Epredia
Our Locations
| United States Location |
4481 Campus Drive Kalamazoo, MI 49008 20 Post Road Portsmouth, NH 03801 |
| United Kingdom Location |
Shandon Diagnostics Limited Tudor Road Manor Park Runcorn, WA7 1TA |
| Germany Location |
Microm International GmbH Robert-Bosch-Str. 5 B 63303 Dreieich |
| Belgium Location |
Epredia Belgium Pegasuslaan 5 Machelen 1831 |
| Netherlands Location |
Essendonk 30 4824 DA Breda |
| China Location |
T6-7 No. 5001 HuaDong Road Pudong Shanghai, China 201201 |
| Hong Kong Location |
Unit 10, Level 31, Tower 1, Kowloon Commerce Centre No. 51 Kwai Cheong Road, Kwai Chung, New Territories, Hong Kong |
| Japan Location |
PHC Corporation 2-38-5 Nishi-Shimbashi Minato-ku, Tokyo 105-8433 Japan |
| United States Location |
| 4481 Campus Drive Kalamazoo, MI 49008 |
| United Kingdom Location |
|
Shandon Diagnostics Limited Tudor Road Manor Park Runcorn, WA7 1TA |
| Germany Location |
Microm International GmbH Robert-Bosch-Str. 5 B 63303 Dreieich |
| Belgium Location |
|
Shandon Apex BVBA Guldensporenpark 26 Gebouw C 9820 Merelbeke |
| Netherlands Location |
|
Essendonk 30 4824 DA Breda |
| China Location |
|
T6-7 No. 5001 HuaDong Road Pudong Shanghai, China 201201 |
| Hong Kong Location |
|
Unit 10, Level 31, Tower 1, Kowloon Commerce Centre No. 51 Kwai Cheong Road, Kwai Chung, New Territories, Hong Kong |
| Japan Location |
|
PHC Corporation 2-38-5 Nishi-Shimbashi Minato-ku, Tokyo 105-8433 Japan |
